We understand the importance of a smooth delivery experience when it comes to your orders. Our shipping policy is designed to provide clear information on how our different products are delivered.

Bespoke Products: Bespoke products, such as dog leashes and collars designed by you and your dog, are unique and made with great care according to your order. Therefore, these products have a longer delivery time. Expect a delivery time of about 5 working days longer than our standard delivery time for stock products. We believe the extra wait is worth the unique and personalized product that you and your four-legged friend will enjoy.

Stock products: For those products that we have in stock and are ready to ship immediately, we aim to ship them on the first working day after your order. This means you get your stock products quickly and conveniently.

Special circumstances: Certain circumstances, such as high demand or special events, may affect the delivery time for both custom-made and stock products. If there are expected delays in delivery, we will do our best to notify you in advance and keep you informed about the status of your order.

International shipping: For international orders, delivery time may vary depending on the destination and local customs regulations. We recommend that you contact our customer service for exact delivery times for international orders. But expect between 14-21 days.

We always aim to provide you with the best possible delivery service and to keep you informed throughout the process. If you have any questions or concerns about the delivery time of your order, please contact our customer service. Thank you for choosing us for your dog accessories – we look forward to making your dog and you happy!